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Aixo LabAixo Lab

Telecommunications Software Development

Aixo Lab builds telecommunications software for carriers, MVNOs, network operators and communications platforms in Korea — customer self-service and billing portals, plan and subscription management, network operations dashboards, messaging and CRM integration.

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  • Customer Portals
  • Plan and Billing
  • Network Operations
  • Messaging
  • CRM Integration
Estimated timeline
Typically 12–18 weeks for a first production module
Platforms
Web · Mobile · Cloud
Tech stack
Next.js · Node.js · PostgreSQL · RabbitMQ
Illustration of a cell tower with signal waves and a phone showing signal bars on an isometric platform, beside dashboard cards that represent telecom operations software
Overview

Telecommunications Overview

Aixo Lab builds telecommunications software for carriers, MVNOs, network operators and communications platforms in Korea — customer self-service and billing portals, plan and subscription management, network operations dashboards, messaging and CRM integration.

  • Self-service That Cuts Support Calls

    Customers manage plans, usage, bills and devices themselves, so routine requests never reach the call centre.

  • Network Visibility

    Alarms, performance and incidents from across the network brought into one operations view.

  • OSS and BSS Integration

    New customer-facing and operations tools connect to the systems that already run billing, provisioning and the network.

What's Included

Everything under one roof

Everything included in this engagement, from architecture to long-term support — one team, one system.

Customer Self-service Portal and App

Usage, bills, plan changes, payments and support in one web and mobile experience.

Plan and Subscription Management

Plans, add-ons, promotions and contracts configured and changed without a new release.

Billing and Usage Data

Usage records processed, rated and presented accurately at high volume.

Activation and eSIM Onboarding

Digital sign-up, identity checks and eSIM or SIM activation journeys that reduce store visits.

Network Operations Dashboard

Live status, alarms and performance trends for network and service teams.

Incident and Ticket Management

Faults and customer issues tracked from detection to resolution, with ownership and timers.

Customer Support CRM

A single customer view for agents across calls, chat, messaging and tickets.

Messaging and Notification Platform

Transactional and promotional messages across SMS, push, email and messaging channels.

Reseller and Partner Portal

Onboarding, orders, commissions and reporting for dealers, resellers and partners.

Device and Inventory Management

Handsets, SIMs and accessories tracked across warehouses, stores and logistics.

Fraud and Usage Monitoring

Rules and alerts that surface abnormal usage for review.

Reporting and Analytics

Subscriber, revenue, churn and service-quality reporting from a single data model.
Why Aixo Lab

Why Telecom Companies Choose Aixo Lab

  1. We Handle Scale and Volume

    Subscriber bases and usage records are large. Queues, storage and queries are designed so portals and reports stay fast as volumes grow.

  2. We Integrate With Your OSS and BSS

    Billing, provisioning, CRM and network systems stay in place; we connect through APIs and event streams so new tools launch without a risky replacement.

  3. We Build Reliable Customer Journeys

    Sign-up, activation and bill payment are the moments customers judge a carrier on, so they are designed to be fast, clear and resilient.

  4. We Protect Subscriber Data

    Role-based access, encryption and audit logs are built in, designed around personal-data protection and telecommunications confidentiality requirements.

Typical Solutions

The telecom systems we typically build

Concrete system types, each designed around how carriers, MVNOs and their customers actually work.

Customer Self-service Portal and App

Plans, usage, bills and support in one place for subscribers.

Plan and Billing Management

Configurable plans and accurate usage billing for operations and finance.

Network Operations Dashboard

Live status, alarms and incidents for network and service teams.

MVNO Operations Platform

Subscriber, plan, activation and partner management for virtual operators.

Messaging and Notification Hub

One service for transactional and promotional messages across channels.

Reseller and Partner Portal

Onboarding, orders and commissions for the distribution network.
Telecom Capabilities

The platform capabilities telecom operations rely on

Capabilities built in from the start, so tools keep up with large subscriber bases and always-on networks.

High-volume Data Processing

Usage and event data ingested, stored and queried at carrier scale.

Real-time Monitoring

Live metrics and alarms with low latency for operations teams.

Billing Engine Integration

Rating, invoicing and payment data connected to your billing platform.

Identity Verification

Integration with identity verification services for secure activation.

API and Event Integration

Connections to OSS and BSS through APIs, queues and event streams.

Alerting

Thresholds and anomaly alerts routed to the right team automatically.

Role-based Access

Agents, engineers, partners and customers see only what their role permits.

Audit Logs

A complete record of access to and changes in subscriber and configuration data.

Messaging Channels

SMS, push, email and messaging apps unified behind one notification service.

Analytics

Churn, ARPU, usage and service-quality metrics in one place.
Technology Stack

Built on a modern, production-grade stack

Every technology here is a deliberate choice, not a default.

Next.js

React framework for fast, secure customer and partner portals.

React

Component-based UI for dashboards, billing views and support tools.

React Native

One codebase for the iOS and Android customer app.

Node.js

Real-time services for notifications, events and integrations.

Python

Data processing and analytics for usage, churn and anomaly detection.

PostgreSQL

Relational database for subscribers, plans, orders and audit history.

Redis

Caching and queues that keep portals responsive at high concurrency.

RabbitMQ

Message broker for reliable event-driven integration between systems.

Docker

Containerised services deployable consistently across environments.

Kubernetes

Orchestration for resilient, scalable always-on services.
Process

How we work

The same disciplined process behind every engagement, from the first architecture decision to launch.

  1. 01
    Discovery

    Understand the business problem and its real constraints.

    Output:
    Scope and goals document
    Your involvement:
    Initial workshop
  2. 02
    Product definition

    Translate the problem into concrete product requirements.

    Output:
    Feature spec and priorities
    Your involvement:
    Requirements review
  3. 03
    UX/UI design

    Design user flows and interface before development starts.

    Output:
    Wireframes and design system
    Your involvement:
    Design feedback
  4. 04
    Technical architecture

    Define system structure, data flow, and technology stack.

    Output:
    Architecture document
    Your involvement:
    Technical review (optional)
  5. 05
    Iterative development

    Build in short cycles with visible, regular progress.

    Output:
    Regularly shipped working versions
    Your involvement:
    Sprint review participation
  6. 06
    Quality assurance

    Test functionality, performance, and security before release.

    Output:
    Test results and fixes
    Your involvement:
    Acceptance sign-off
  7. 07
    Launch

    Deploy to production with a rollback plan in place.

    Output:
    Product deployed to production
    Your involvement:
    Launch approval
  8. 08
    Continuous improvement

    Monitor, maintain, and evolve the product after launch.

    Output:
    Maintenance and improvement roadmap
    Your involvement:
    Regular check-in meetings
FAQ

Frequently asked questions

Representative Solutions

What this looks like once built

Reference architectures from our Representative Solutions collection that plausibly apply here.

Enterprise CRM
Representative Solution

Enterprise CRM

Enterprise Software
Customer Support AI
Representative Solution

Customer Support AI

Customer Experience
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