Privacy Policy

1. Data Controller

Aixo Lab operates this website and acts as the data controller for personal data submitted through it. You can reach us at the contact email listed in our Contact page.

2. Data We Collect

We collect personal data only when you actively submit it — primarily through the contact form on this website. The contact form may collect:

• Full name
• Company (optional)
• Work email address
• Phone number (optional)
• Country (optional)
• Project type, estimated budget, and preferred start date
• Project description and any other details you choose to share
• How you heard about us (optional)

3. Purpose of Processing

We process the data you submit solely to respond to your enquiry, evaluate whether we're a good fit for your project, and follow up with relevant information. We do not sell your data, and we do not use it for purposes unrelated to your enquiry.

4. Lawful Basis

We process contact-form data based on your consent, given at the point of submission, and on our legitimate interest in responding to business enquiries directed at us.

5. Retention

We retain enquiry data for as long as reasonably necessary to respond to it and, if it leads to a project, for the duration of that business relationship plus a reasonable period afterward for record-keeping. You can request deletion at any time (see Section 8).

6. Processors and Recipients

Submitted data is delivered by email via our SMTP mail provider so our team can review and respond to it. We do not share your data with third parties for marketing or advertising purposes.

7. International Transfers

Aixo Lab works with clients in Korea and internationally. If you submit an enquiry from outside Korea, your data may be processed in Korea, where our team is based.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to withdraw consent at any time. To exercise any of these rights, contact us and we will respond within a reasonable time.

9. Security

We apply reasonable technical measures — including input validation, rate limiting, and restricted access to submitted data — to protect the information you share with us. No method of transmission or storage is completely secure, but we do not store sensitive data beyond what's necessary to respond to your enquiry.

10. Changes to This Policy

We may update this policy as our practices or applicable law change. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact

Questions about this policy can be directed to the contact email listed in our Contact page.