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Aixo LabAixo Lab

Public Sector and Smart City Software Development

Aixo Lab builds public sector and smart city software for government agencies, public institutions and their contractors in Korea — citizen service portals, case and document workflows, open-data and operations dashboards, built for accessibility, security and interoperability.

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  • Citizen Portals
  • Case Workflows
  • Open Data
  • Accessibility
  • Security by Design
Estimated timeline
Typically 12–18 weeks for a first production module
Platforms
Web · Mobile · Cloud
Tech stack
Next.js · Laravel · PostgreSQL · Docker
Illustration of a government building with a dome and a flag on an isometric platform, beside dashboard cards that represent public service software
Overview

Public Sector Overview

Aixo Lab builds public sector and smart city software for government agencies, public institutions and their contractors in Korea — citizen service portals, case and document workflows, open-data and operations dashboards, built for accessibility, security and interoperability.

  • Services Citizens Can Actually Use

    Clear, mobile-friendly service journeys that let residents apply, track and get answers without visiting an office.

  • Accessible to Everyone

    Interfaces built to web accessibility guidelines from the start, so every citizen, including those using assistive technology, can use them.

  • Secure and Auditable

    Access control, audit trails and data protection designed for the sensitivity of public records.

What's Included

Everything under one roof

Everything included in this engagement, from architecture to long-term support — one team, one system.

Citizen Service Portal

A single entry point for applications, status checks and information, on web and mobile.

Application and Case Management

Applications routed, reviewed and decided in structured workflows with clear status for the applicant.

Document and Records Workflow

Documents drafted, approved, versioned and archived with a complete history.

Appointment and Queue Management

Online booking and queue handling that reduce waiting at service counters.

Complaint and Feedback Management

Citizen reports received, assigned and answered with tracked response times.

Open Data Platform

Public datasets published with documentation and APIs so others can build on them.

Smart City Dashboards

Operational data from city systems brought together for staff and, where appropriate, the public.

GIS and Map Services

Spatial data and map-based services for planning, facilities and field work.

Identity and Authentication Integration

Sign-in connected to the identity services citizens and staff already use.

Notification Services

Status updates and reminders by app push, SMS, email or messaging where integrated.

Internal Administration Tools

Back-office systems for staff workflows, approvals and reporting.

Reporting and Performance Analytics

Service performance, case volumes and outcomes reported from live data.
Why Aixo Lab

Why Public Organisations Choose Aixo Lab

  1. We Design for Accessibility First

    Interfaces follow web accessibility guidelines such as KWCAG and WCAG from the first design, because inclusive service is a requirement for public software.

  2. We Plan for Security and Certification

    Where a project calls for specific certifications or hosting requirements, such as ISMS-P or CSAP, we identify them in discovery and plan the architecture accordingly.

  3. We Build Interoperable Systems

    Open standards, documented APIs and integration with public data sources keep systems connected and avoid lock-in.

  4. We Document for Handover

    Public projects are operated by others for years. Architecture, runbooks and source documentation are written for long-term maintenance.

Typical Solutions

The public sector systems we typically build

Concrete system types, each designed around how agencies and citizens actually interact.

Citizen Service Portal

Applications, status and information in one accessible service.

Case and Application Management

Structured workflows for reviewing and deciding applications.

Smart City Operations Dashboard

Operational data from city systems presented for decision-making.

Open Data Platform

Datasets, documentation and APIs published for reuse.

Appointment and Queue System

Online booking and queue management for service counters.

Complaint Management System

Citizen reports tracked from receipt to resolution.
Public Sector Capabilities

The platform capabilities public services rely on

Capabilities built in from the start, so services are inclusive, secure and maintainable over a long lifetime.

Accessibility

Keyboard, screen-reader and contrast support built into every component and tested.

Interoperability APIs

Documented REST and open-standard interfaces for exchanging data between agencies and systems.

Identity Integration

Connection to citizen and staff identity and authentication services.

Audit Logs

A complete, queryable record of who accessed or changed sensitive records.

Role-based Access

Staff, supervisors, auditors and citizens each see only what their role permits.

Document and Approval Workflow

Configurable review and approval chains that mirror organisational procedure.

GIS Integration

Spatial layers and map services for planning, facilities and field operations.

Multilingual Interface

Korean, English and other languages for residents and visitors.

Notifications

Timely updates to applicants and staff across the channels they use.

Open Data Publishing

Datasets exposed through documented APIs and downloadable formats.
Technology Stack

Built on a modern, production-grade stack

Every technology here is a deliberate choice, not a default.

Next.js

React framework for fast, accessible citizen portals.

React

Component-based UI built on accessible patterns.

Node.js

Services for integrations, notifications and API gateways.

Laravel

PHP framework for case, workflow and approval logic.

Python

Data processing and analytics for dashboards and open data.

PostgreSQL

Relational database with PostGIS-style spatial support for records and geodata.

Redis

Caching and queues that keep public services responsive at peak load.

Docker

Containerised services deployable in the environments public projects require.

Kubernetes

Orchestration for resilient, scalable service operation.

NGINX

Web server and reverse proxy for secure, high-performance delivery.
Process

How we work

The same disciplined process behind every engagement, from the first architecture decision to launch.

  1. 01
    Discovery

    Understand the business problem and its real constraints.

    Output:
    Scope and goals document
    Your involvement:
    Initial workshop
  2. 02
    Product definition

    Translate the problem into concrete product requirements.

    Output:
    Feature spec and priorities
    Your involvement:
    Requirements review
  3. 03
    UX/UI design

    Design user flows and interface before development starts.

    Output:
    Wireframes and design system
    Your involvement:
    Design feedback
  4. 04
    Technical architecture

    Define system structure, data flow, and technology stack.

    Output:
    Architecture document
    Your involvement:
    Technical review (optional)
  5. 05
    Iterative development

    Build in short cycles with visible, regular progress.

    Output:
    Regularly shipped working versions
    Your involvement:
    Sprint review participation
  6. 06
    Quality assurance

    Test functionality, performance, and security before release.

    Output:
    Test results and fixes
    Your involvement:
    Acceptance sign-off
  7. 07
    Launch

    Deploy to production with a rollback plan in place.

    Output:
    Product deployed to production
    Your involvement:
    Launch approval
  8. 08
    Continuous improvement

    Monitor, maintain, and evolve the product after launch.

    Output:
    Maintenance and improvement roadmap
    Your involvement:
    Regular check-in meetings
FAQ

Frequently asked questions

Ready to start your project?

Tell us what you're building — we'll tell you honestly whether we're the right fit.

No sales pressure. Just a direct technical conversation.

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